“The service and response time from the BitPesa team was super fast. I’d get a response in 2-3 hours. The transaction speed is also superior.” – Andreas Rosenau, CFO, SolarNow
The SolarNow team began using BitPesa in 2016 to handle overseas transactions, as well as payments across their branches in Africa. See how BitPesa has helped the team reduce transaction time, costs and frustration.
What is SolarNow?
SolarNow provides solar energy and financing solutions throughout East Africa. They’re on a mission to make quality, affordable solar energy widely available.
The team at SolarNow makes frequent transactions between its bases in Uganda and Kenya, as well as overseas, to and from bank and mobile wallet accounts. Before BitPesa, the team relied on local banks for frequent transfers.
The local bank was the only option for cross-border transactions. The service was poor, taking 2-3 days to solve issues or complete a transfer, and payments would often be missed or delayed. As the team makes frequent, small transactions (<$1000), the $18-$20 fees per transaction were adding up exponentially.
“Service was not comparable to Western standards. Using local banks, suppliers frequently face delayed or missed payments. It should get there the next day, but it can sometimes take up to 4 days.” – Andreas
When the SolarNow team switched to BitPesa for intra-Africa and overseas payments, transaction times were dramatically reduced, and the team saw significant cost savings. By allowing for direct currency-to-currency payments and bulk payouts, BitPesa allows for more cost-effective, faster service.
BitPesa’s customer service proved superior, with a 75% faster response time. Transaction speed is now significantly faster, moving from several days to several hours. Standard $18-$20 fees per transaction have been eliminated, saving the team significant costs on frequent small transactions.
“The cost is much lower compared to our commercial bank. Transactions are made quickly, and the service is unbeatable.” – Andreas
Learn more about how BitPesa can help your business here!