Over the past few weeks, we have had system issues that have affected customers buying bitcoins on our platform. We understand that this has created delays and confusion for some of you during this period. Rest assured that we are doing everything we can to restore system normalcy permanently.
For all pending transactions from yesterday 22 May, you will start to see these clear out over the course of today. As a commitment to everyone and to avoid any further delays, we have temporarily disabled automated BTC buying until further notice. Please reach out to us directly if you would still like to trade manually and we will offer alternative payment options during this period. You can still sell your bitcoins and receive payment into your (or your recipient’s) mobile or bank account within an hour as always.
We strive to provide top-notch service to every single person who uses our platform to send and receive payments, thus we take ease of making a transaction every bit as seriously as the security. Therefore, we have changed the way we handle BTC confirmations which will result in a more solid and reliable infrastructure. Our platform is scaling and we thank you for inspiring this growth. This is an incredible time for industry — with highest volumes, market cap and price. There are delays across the industry that leaders are looking to directly address with SegWit solutions.
As we grow, we are committed to be as transparent as possible and serve you as best as we can. Thank you for your trust and continued support. What a journey we have travelled on so far, with many more miles yet to share.
We hope this has cleared up any confusion, but if you have any questions, please email us at email@example.com and we will attend to you as soon as we can. You can also call or WhatsApp +254 714 356 461 or +234 908 206 5264.