Team BitPesa is made up of fast and fearless members who are passionate about cutting-edge tech and frontier markets. Meet the Team will be a monthly post where you get to know our team members a little better. We start with Shiku Ngigi, Customer Service and Social Media Manager.
Who are you?
People call me Shiku. Shiku Ngigi. Caroline is a name people from my other life know. Shiku is short for Wanjiku. They are all my names. My name. Take your pick.
Where did you go to school?
I went to school for most part of my life in Kikuyu, Kenya where I grew up. From a nice little public school called Kidfarmaco Primary School to Alliance Girls High School. After that, I decided I needed to go to a school that was not a stone’s throw away. So I left for Moi University in Eldoret, midwestern Kenya.
What did you study?
I pursued a Bachelor of Science Degree in Information Sciences, graduating in 2013. I majored in IT. You might not believe that I coded a Java programme to get there but I did.
What team are you on?
I am the Customer Service and Social Media Manager at BitPesa. That means I am smack in the middle of most communications to customers and the general netizen population. I like to call myself a social media enthusiast who learnt that they can actually have fun talking to customers and solving their problems at BitPesa. Have you checked out what we have been up to lately on social media? Check out our Facebook, Twitter and Instagram!
How did you become part of BitPesa?
I came in as a social media consultant. Slowly I learnt about Bitcoin, how BitPesa was connecting it to the awesome M-Pesa and filled all my reading apps with it, from Feedly to Flipboard. Here I am now, explaining how it works to anyone who asks!
What does a typical day at the office look like for you?
Depends on the day. (Laughs.) First thing I check when I walk into the office is my browser which displays all the tabs I left open including the always pinned. Check customer service line for missed calls or messages. Check Slack, email and social media. Reply to everything. Only then can I settle down to come up with content, schedule posts, blog, answer questions everywhere on social media, make coffee, work with colleagues on projects either in the office or on call and come up with new ways of doing things. It’s always a different day at BitPesa. Never ever the same. I am never bored.
What tools do you use on a daily basis? Favourites?
That would be Slack and Google apps among lots of social media apps from desktop to mobile, favourite being Buffer.
I love WhatsApp Web especially, because customers love WhatsApp! It’s very easy to reply to queries right from my desk any time, without getting distracted by having to look at the phone. And you should know how much customers love WhatsApp here! They’d rather WhatsApp or Facebook message us than call or email.
What three sites do you spend most of your time on?
Aside from the tools, right? Google. Haha! Fine, apart from Google, social media and work-related urls, that will be Medium, Canva and Twitter. Because: reading, wannabe designing and tweeting respectively.
What is the next skill set you would like to learn or expand upon?
I am finally going to learn how to drive in November. Don’t look at me like that. I can’t drive. Creative writing. I once wanted to learn php, but then WordPress themes showed up. So here I am, playing with css. And some Ghost markdown.
What’s your least favourite thing about Nairobi?
I wanted to say the matatus and the craziness that comes with them, but then I think, what would I use if it were not for matatus?
What is the last movie you watched?
The Words. Re-watching. I just love the story because I harbour that author dream. Plus, Bradley Cooper.
What book are you reading?
Steve Jobs and Divine Secrets of the Ya-Ya Sisterhood. I read two books at a time, unfortunately. The first because I stole it from my brother. He got it as a gift for his graduation. Second book is because Malcolm Gladwell made me want to read it.
Anywhere away from the hustle that is Nairobi really. Be it a lodge in the Aberdares or walking the streets of a new city like London. I'd have said some coast somewhere but then I remembered I am not a fan of that heat.
What’s your favourite part of working at BitPesa?
That I surprise myself all the time doing things I didn't think I could because everyone believes in me so much! Oh, and the part where I get to meet lots of people! The introvert in me can't believe I just said that.
What goes on in your life outside of BitPesa?
If I am not binge watching a show, I'm reading, blogging or surfing the web or just hanging out with one or two of my friends.
What is your favourite place to hangout in Nairobi?
The KICC rooftop. It's breathtaking I'm telling you.
Where do you want to be in 15 years?
An author. Yeah, I said it.
Tell us something fun about you!
I think writing is therapeutic. I love ugali and sukuma wiki (corn flour mash and kale). Seriously. I hate githeri (maize and beans) which is the staple food where I come from.